StreetCheatSupport
Answers to common questions, and a real person at the other end of the email.
Email us
[email protected]. Tell us your phone model, which route, and what you were doing, and include screenshots if you can.
Routes
How do I add a route?
Tap Add route, type where you start and where you're going, choose your days or your shift, and set the time you leave. Full street addresses work best. StreetCheat draws the route and checks it for closures, usually within about a minute.
I work a rotating shift. Can it follow my schedule?
Yes. Under When, choose Rotating shift and pick a pattern, from 1 on / 2 off to 7 on / 7 off, or 2-2-3. Then tap your first day on in the calendar; the pattern repeats before and after it. For anything else, tap Build your own pattern.
How many routes can I have?
Up to 3 on the free plan, each checked every hour.
Can someone else get a route's alerts?
Yes. Open the route, tap Edit, and add their address under Email alerts. The free plan emails one address per route.
My route says "Not checked yet."
The first check runs right after you save a route and usually takes about a minute. If it still says this after a few minutes, email us and we'll take a look.
Alerts and notifications
When will I hear about a closure?
As soon as a closure on one of your drives appears, changes or clears, unless it's during your quiet hours. You can also turn on a reminder before a drive that has closures, an evening email, and a week-ahead preview on Sundays. They're all in Settings.
What are quiet hours?
A stretch of time you choose, like 10 PM to 6 AM, when alerts wait. They arrive when your quiet hours end. A leaving-soon reminder still gets through, since it's about a drive you're about to make.
Why didn't I get a notification?
A few things to check:
- Notifications are on in StreetCheat's Settings, and in your phone's settings for StreetCheat.
- It wasn't during your quiet hours. If it was, the alert waits until they end.
- The closure is big enough for what you chose under Alert me about. Smaller closures, and work going on for over two weeks, stay on the route under Ongoing or minor work instead of sending an alert.
How do I clear old alerts?
Tap Clear all at the top of Alerts, and tap Undo if you change your mind. Clearing only hides them on that phone. Alerts you've answered, and anything over a week old, fold into one row on their own.
What do "Not on my route" and "Already over" do?
They report a closure that's wrong for your drive or already finished. Reports and votes from everyone who drives past a closure are combined into a confidence level that everyone sees. Nobody sees who reported or voted.
Where it works
Does it work where I live?
StreetCheat checks state highways in all 50 states, plus city and county streets in about 400 cities and counties. Each route shows which sources it's checked against, and says so plainly when an area isn't covered yet. See every source.
I know about a closure that isn't showing.
StreetCheat can only show what the agencies publish in their public data, so a closure that isn't in an agency's data can't appear. Email us where it is, and we'll look for a source that covers it.
Is StreetCheat a government app?
No. StreetCheat is an independent app made by Hantis USA, LLC, and isn't affiliated with, endorsed by or acting for any government agency. Closures can change without notice, so always follow posted signs and the agencies' own announcements.
Your account and data
Does StreetCheat use my location?
No. It never uses your phone's location, only the addresses you type. No ads, no tracking, and we never sell your data. Read the privacy policy.
I forgot my password.
On the sign-in screen, tap Forgot password? and we'll email you a code to set a new one.
How do I delete my account?
In the app, open Settings and tap Delete account. That deletes your account, routes, settings, notification history, reports and votes. Without the app, email [email protected] from the address on your account with the subject "Delete my account". More about deleting your account.